Privacy Policy

Information We Collect

When you register an account or use our services we gather the details required to create and manage your profile. This generally includes your full name, date of birth, residential address, email address, telephone number and payment information. To comply with licensing and anti-money laundering rules we may also request identification documents such as a passport or driving licence.

In addition to information you provide directly, our systems automatically collect technical and usage data. This includes your IP address, browser type, device operating system, pages visited, games played and the duration of your sessions. Such information helps us understand how our platform is used and allows us to improve the overall experience.

How We Use Your Information

We use the collected data to deliver and personalise our gaming services, process deposits and withdrawals, verify your identity and prevent fraud. It also enables us to provide customer support, send essential account notifications and, where you have given consent, share details of promotions and new games that may interest you.

All processing is carried out for legitimate purposes and in accordance with legal obligations placed upon us as a licensed operator. We do not use your information for automated decision-making that produces legal or similarly significant effects without your prior knowledge.

Sharing and Disclosure

We may share your personal data with trusted third-party partners who assist in operating our business. These include payment processors, identity verification agencies, hosting providers and regulatory bodies when required by law. Each partner is bound by strict contractual obligations to keep your information secure and to use it only for the purposes we specify.

We do not sell your personal data to external marketing organisations. Any sharing for promotional purposes occurs only with your explicit consent and can be withdrawn at any time.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure the platform functions correctly, remember your preferences and analyse site performance. Essential cookies are necessary for account login and game functionality, while analytical cookies help us understand player behaviour and improve our offering.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to access particular features or affect the performance of the site.

Data Security

We take the security of your information seriously and implement appropriate technical and organisational measures to protect it. These include encryption of sensitive data, secure servers, access controls and regular security reviews. While we strive to protect your personal information, no system can guarantee absolute security and you should keep your login credentials confidential.

Your Rights

You have several rights regarding the personal data we hold about you. These include the right to access a copy of your information, request correction of any inaccuracies, ask for deletion when it is no longer needed, and object to or restrict certain types of processing. You may also withdraw consent for marketing communications whenever you wish.

To exercise any of these rights please contact our customer support team. We will respond to your request within one month, or sooner where practicable. If you are unhappy with our response you have the right to complain to the relevant data protection authority.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or to meet regulatory and legal requirements. Once retention is no longer justified the data is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The revised version will be posted on this page and, where the changes are material, we will provide a prominent notice or direct communication.

Contact Us

If you have any questions about how we collect, use or protect your personal information, please reach out to our support team through the live chat service or by using the contact details available on our website. We are happy to discuss and clarify any aspect of our privacy practices.